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How to identify pain points in your organization and create common themes

By: Jessica Lizza

You see there are problems in your organization, but you don’t know what’s actually causing them. Are they are connected? Do other departments have the same problem and how is it impacting them? If you’re like many others, time is of the essence and you head straight into solution mode, only to find yourself fighting another similar problem down the road that may have the same root cause.

Identifying a pain point is the easy part, getting to that root cause is a little bit harder but will save time and energy in the long run. Finding out if this problem, or a similar problem, impacts anyone else in your organization is the first step to solving the source rather than the symptoms. Ask yourself if other teams are bonding over the same pain point? If so, how will solving this problem affect others within the organization? Will everyone be overjoyed and send you on a celebratory trip or is there going to be tons of pushback because you’ve fixed your problem but created a new one.

We’ve got a few quick steps to get you started on your mission to innovate.

Socialize the problem

Chances are, you’re not the only one dealing with this issue on a regular basis. Like we said above, look outside your immediate team. Think about the other departments and don’t be afraid to talk to them about it. It’s likely they’ve been feeling the same.

Collect Data

Do you know what some of the common factors contributing to the problems are? Take a look at people, process, and systems. Are there common themes within all of their pain-points leading you to a root cause? Start categorizing them and begin identifying the core problems.

Create a Task force

While you’re finding out if everyone is on the same page, you can also dig deep into how your solution will affect others. The best way to do this is to create a task force that has representation from multiple areas of your business. This way you can assure that any solution you come up with is positive all the way around and will benefit everyone. Have this task force keep tabs on what problems are occurring and where.

If you run into to a situation where other teams may have started solving for the problem already then join forces and work on the solution together.

Does this information sound like something your organization needs to start implementing? Our quick guide to service blueprinting is full of everything you need to make a case and start this process. Click to download your free copy.

Written by Jessica Lizza

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