In our previous blog post, we talked about how you can create common themes after you’ve identified a problem within your organization. Now it’s time for the good stuff — how do you start solving? Get ready, it’s not a simple task. It is possible though to bring your solution to reality and improve around people, process, and systems.
We’ve got three steps here to get you started, and this quick guide is full of more insight on how to avoid the common pitfalls when problem-solving.
Hold Ideation Sessions
This is where it gets fun. Get people together and start documenting ideas that are associated with all the problems that have been identified. Getting a bunch of heads in a room to brainstorm is the best way to ensure all bases are being covered and help avoid new problems.
Remember, this is not about solutioning. This is a one-to-one exercise, where a diverse set of people are creating one idea for each pain point. Make sure you find representation from multiple divisions with emphasis on individuals that are close to the problems. They all come in contact with problems a different way.
Create Problem Statements
Problem statements are used to summarize the themes and in turn, make the problems more digestible to everyone involved. For example:
Our customer data is siloed, which has resulted in redundancies, inaccuracies, and a lack of visibility into the customer experience across team members.
Then break it down into small bits, so that you can focus on one thing at a time, rather than the entire picture. Click here if you want to learn more about how to get to the root of your problems by generating a problem statement for your organization.
By this point, your ideation sessions should have yielded the ideas you need to fix the set of problems in your organization. Now it’s time to start formulating a solution. This can also be done by grouping common themes, but this time you will be grouping the ideas generated in your ideation session. By doing this you will expose how making a change at the root of a problem solves for many pain points within your organization. Once you have these ideas grouped you can start to create your hypothesis and find key evidence and data to support it.
After all the research and communication that’s been done beforehand, you should have a few solutions that are easily agreed upon with all the stakeholders.
Problems occur in every organization. But, how you solve them — with all departments in mind — is when you make a real difference. When you’re ready to start identifying pain points, finding common themes, and developing solutions, our guide is here to help.
Written by Jessica Lizza