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Using Service Blueprints to Streamline Business - What it Uncovers

By: Jessica Lizza

If you’re trying to streamline your business, you’ve probably already realized something is going wrong in your work processes. If you’re like most people, you probably have a hard time identifying exactly what the problem is. Luckily, there are experts you can talk to.

Tallwave experts, to be exact. By doing a Service Blueprint we uncover exactly where your pain points are, and what they have in common that brings us to a root cause. Then we partner with you to solve them.

Curious about the ways we uncover as much as we can about your organization? First, we look at every step of the customer journey. That includes all of your current people, process, and systems. We do discovery interviews with everyone from leadership to those on the front line and we spend a lot of time observing your organization. We even sit in on meetings to possibly find things you may not have noticed yet.

Then the project grows from there. Our subject matter expert, Terri O’Shaughnessy Manager of Client and Consultative Services, spared some of her time to talk about it. You can view her video below. If you like what you hear, don’t hesitate to start a conversation.  


Written by Jessica Lizza

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