Category: Customer experience

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5 Misconceptions About Transformation Strategy

First, What is Digital Transformation?

No matter what industry you’re in, there’s always a new buzzword going around. Along with omnichannel, move the..

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Instagram Considers Removing Likes: How This Could Affect Your Customer Experience

When Instagram launched in 2010, no one had any idea that it would reach the level of success it has achieved in a little under a decade. It started out..

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Google’s GDPR Fine: What you should know

January 29, 2019 by Nathan Spidle

It's been nine months since General Data Protection Regulation (GDPR), and French regulators have fined Google $57 million on January 21 for violating..

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Client Story: How we Worked with ShelterPoint to Craft an Award-Winning Infographic Strategy

January 07, 2019 by Robert Wallace

We recently created a series of infographics for one of our clients, ShelterPoint, which provides benefits and resources for small businesses and their..

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Are you ready to start planning for 2019 and beyond?

January 07, 2019 by Jessica Lizza

Annual planning can seem daunting at times. Especially when teams start thinking about the next year at the end of the current year. There’s a lot..

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What is Website Readability & Why Is It Important?

November 12, 2018 by Jessica Lizza

A content marketing plan is a waste of time if no one can read it. Readability is more than just stringing words together. It’s about your audience and..

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Using Service Blueprints to Streamline Business - What it Uncovers

October 29, 2018 by Jessica Lizza

If you’re trying to streamline your business, you’ve probably already realized something is going wrong in your work processes. If you’re like most..

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Is Marketing To Blame? Three Signs Your Problems Are Bigger Than One Department

October 03, 2018 by Jessica Lizza

When problems arise in your company, how are the concerns addressed? By slapping Band-Aid’s on the problem without identifying what went wrong in the..

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Solving for your problems common themes

October 01, 2018 by Jessica Lizza

In our previous blog post, we talked about how you can create common themes after you’ve identified a problem within your organization. Now it’s time for..

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How to identify pain points in your organization and create common themes

September 24, 2018 by Jessica Lizza

You see there are problems in your organization, but you don’t know what’s actually causing them. Are they are connected? Do other departments have the..

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