Category: Customer experience

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What's in Store? The Future of Retail in a Post COVID-19 World

June 17, 2020 by Robert Wallace

The lockdown and economic fallout caused by the emergence of the novel coronavirus pandemic has had far-reaching consequences for many industries...

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Why Customer Experience Can't All Be Data Driven

November 22, 2019 by Jeff Pruitt–CEO

Customer experience (CX) is reshaping the way brands do business. Having a customer-centric approach is no longer a buzzword. It's a linchpin to the..

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Top Signs You Have a Problem with Customer Acquisition

It’s no secret that businesses need new and returning customers to grow their company and revenue. Customer acquisition requires specific tactics to..

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5 Misconceptions About Transformation Strategy

First, What is Digital Transformation?

No matter what industry you’re in, there’s always a new buzzword going around. Along with omnichannel, move the..

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Instagram Considers Removing Likes: How This Could Affect Your Customer Experience

When Instagram launched in 2010, no one had any idea that it would reach the level of success it has achieved in a little under a decade. It started out..

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Google’s GDPR Fine: What you should know

January 29, 2019 by Nathan Spidle

It's been nine months since General Data Protection Regulation (GDPR), and French regulators have fined Google $57 million on January 21 for violating..

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Client Story: How we Worked with ShelterPoint to Craft an Award-Winning Infographic Strategy

January 07, 2019 by Robert Wallace

We recently created a series of infographics for one of our clients, ShelterPoint, which provides benefits and resources for small businesses and their..

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Are you ready to start planning for 2019 and beyond?

January 07, 2019 by Jessica Lizza

Annual planning can seem daunting at times. Especially when teams start thinking about the next year at the end of the current year. There’s a lot..

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What is Website Readability & Why Is It Important?

November 12, 2018 by Jessica Lizza

A content marketing plan is a waste of time if no one can read it. Readability is more than just stringing words together. It’s about your audience and..

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