Category: Customer experience

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Solving for your problems common themes

October 01, 2018 by Jessica Lizza

In our previous blog post, we talked about how you can create common themes after you’ve identified a problem within your organization. Now it’s time for..

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How to identify pain points in your organization and create common themes

September 24, 2018 by Jessica Lizza

You see there are problems in your organization, but you don’t know what’s actually causing them. Are they are connected? Do other departments have the..

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5 ways movie theaters can level up their customer experience

September 10, 2018 by Jessica Lizza

From 1905 to 2018, things have changed drastically. However, one thing that hasn’t changed is what movie theaters represent. An inexpensive date night, a..

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Why Banks Should Invest In Content Marketing

September 03, 2018 by Jessica Lizza

When you’re lacking in end-to-end digital customer experience, you’re going to lose market share. This is happening more often to smaller banks because..

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How the Exploitation of Data Will Impact the Future of Digital Advertising

June 12, 2018 by Tallwave

The collection, analysis, and brokerage of data has come under the fire as of late, as consumers, governments and businesses begin to question just how..

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Why Customer Experience Can't Be All Data Driven

May 15, 2018 by Tallwave

The way brands do business has been completely transformed over the last few years. To keep pace with the competitive landscape, companies have learned to..

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Why Customer Experience And Employee Experience Go Hand-in-Hand

May 10, 2018 by Tallwave

One key component for attracting and retaining top talent is fostering a happy work environment. Of course, there’s nothing wrong with a company culture..

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How To Put The Customer At The Center of Your Search Strategy

March 13, 2018 by Tallwave

In today’s ultra-connected world, search marketing is changing, and fast. With consumers now  searching for information through so many different devices..

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The One Super Bowl Ad Brands Can Learn From This Year

March 11, 2018 by Tallwave

Author Douglas Van Praet wrote, “Emotions don’t hinder decisions. They constitute the foundation on which they’re made.” This theory is an immutable law..

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Why Successful Businesses Have Shifted Focus To Mobile-First

February 27, 2018 by Tallwave

There are tens of billions of smartphones, tablets and connected devices in use across the globe. By 2020, the number of connected devices around the..

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