Category: Customer experience

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Using Service Blueprints to Streamline Business - What it Uncovers

October 29, 2018 by Jessica Lizza

If you’re trying to streamline your business, you’ve probably already realized something is going wrong in your work processes. If you’re like most..

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Is Marketing To Blame? Three Signs Your Problems Are Bigger Than One Department

October 03, 2018 by Jessica Lizza

When problems arise in your company, how are the concerns addressed? By slapping Band-Aid’s on the problem without identifying what went wrong in the..

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Solving for your problems common themes

October 01, 2018 by Jessica Lizza

In our previous blog post, we talked about how you can create common themes after you’ve identified a problem within your organization. Now it’s time for..

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How to identify pain points in your organization and create common themes

September 24, 2018 by Jessica Lizza

You see there are problems in your organization, but you don’t know what’s actually causing them. Are they are connected? Do other departments have the..

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5 ways movie theaters can level up their customer experience

September 10, 2018 by Jessica Lizza

From 1905 to 2018, things have changed drastically. However, one thing that hasn’t changed is what movie theaters represent. An inexpensive date night, a..

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Why Banks Should Invest In Content Marketing

September 03, 2018 by Jessica Lizza

When you’re lacking in end-to-end digital customer experience, you’re going to lose market share. This is happening more often to smaller banks because..

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How the Exploitation of Data Will Impact the Future of Digital Advertising

June 12, 2018 by Tallwave

The collection, analysis, and brokerage of data has come under the fire as of late, as consumers, governments and businesses begin to question just how..

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Why Customer Experience Can't Be All Data Driven

May 15, 2018 by Tallwave

The way brands do business has been completely transformed over the last few years. To keep pace with the competitive landscape, companies have learned to..

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Why Customer Experience And Employee Experience Go Hand-in-Hand

May 10, 2018 by Tallwave

One key component for attracting and retaining top talent is fostering a happy work environment. Of course, there’s nothing wrong with a company culture..

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How To Put The Customer At The Center of Your Search Strategy

March 13, 2018 by Tallwave

In today’s ultra-connected world, search marketing is changing, and fast. With consumers now  searching for information through so many different devices..

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